PSE-Production Support
Bangalore, Karnataka, India Full-time BFSI
The Skills that are Key to this role
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You should have experience in supporting and scaling enterprise-grade software systems, with a consistent track record of leading support strategy, driving operational excellence, and influencing multi-functional priorities. As a Principal Support Engineer, you are expected to lead the reliability and support posture of the platform and mentor teams to deliver functional, resilient, scalable, and secure systems.
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Advanced Java & Spring Boot: Deep expertise in Java-based systems, including performance tuning, memory optimization, and the ability to influence design decisions that impact supportability and reliability
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SQL & PostgreSQL: Skilled in analyzing query performance, optimizing database interactions, and supporting large-scale data operations
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Linux Command Line: Proficient in Linux environments and scripting
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Azure: Extensive experience in Azure cloud and containerized deployments
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Monitoring & Alerts: Define and drive the observability, including the design of dashboards, alerting mechanisms, and reliability metrics. Lead reliability reviews with application owners and engineering teams to ensure proactive risk mitigation.
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CI/CD & DevOps: Build robust CI/CD and shift left practices and improve operational efficiency
•
Analytical Thinking: Ability to break down complex problems and identify root causes
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Security & Compliance: Champion secure development and support practices and lead compliance efforts
•
Communicate clearly and provide leadership level communication during high-impact incidents and application issues.
•
Incident Management: Triage incoming incidents, perform initial diagnosis, and lead issue response and drive root cause analysis and postmortem documentation
•
You should have experience in supporting and scaling enterprise-grade software systems, with a consistent track record of leading support strategy, driving operational excellence, and influencing multi-functional priorities. As a Principal Support Engineer, you are expected to lead the reliability and support posture of the platform and mentor teams to deliver functional, resilient, scalable, and secure systems.
•
Advanced Java & Spring Boot: Deep expertise in Java-based systems, including performance tuning, memory optimization, and the ability to influence design decisions that impact supportability and reliability
•
SQL & PostgreSQL: Skilled in analyzing query performance, optimizing database interactions, and supporting large-scale data operations
•
Linux Command Line: Proficient in Linux environments and scripting
•
Azure: Extensive experience in Azure cloud and containerized deployments
•
Monitoring & Alerts: Define and drive the observability, including the design of dashboards, alerting mechanisms, and reliability metrics. Lead reliability reviews with application owners and engineering teams to ensure proactive risk mitigation.
•
CI/CD & DevOps: Build robust CI/CD and shift left practices and improve operational efficiency
•
Analytical Thinking: Ability to break down complex problems and identify root causes
•
Security & Compliance: Champion secure development and support practices and lead compliance efforts
•
Communicate clearly and provide leadership level communication during high-impact incidents and application issues.
•
Incident Management: Triage incoming incidents, perform initial diagnosis, and lead issue response and drive root cause analysis and postmortem documentation