The AI/ML band split in two
Traditional ML sits where it was a year ago. The GenAI end has pulled away. Price them as one band and you lose the top while over-paying the bottom.
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AI in the Workplace
How AI is reshaping the work inside India’s GCCs — the roles it quietly creates, the skills that rise and fade, and the judgment that becomes the differentiator when everyone can use the tools. Our read from live mandate data, not the trend decks.
Start here
New to how AI is changing GCC hiring? These three set the frame. Hiring for an AI-shaped role now? Specialist & niche talent →
Field note
Most GCC AI pilots stall at the same place. Here's why.
We've mapped GenAI rollouts across the GCCs we work with. The failure mode is consistent, and it isn't the technology.
Read → Field noteThe roles AI is quietly creating inside GCCs
Not the ones in the headlines. The senior seats that appear when a function moves from doing the work to governing it.
Read → Field noteHiring for judgment when everyone can use the tools
When the skill is commodity, the differentiator is knowing where to apply it. How to assess for that.
Read →All insights on AI in the Workplace
GenAI and AI/ML are two different hires. Most JDs miss it.
Three distinct profiles are being confused for one. The mis-hire rate is predictable. The fix is upstream of recruitment.
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The reference check is the new skills test
When a senior candidate’s portfolio is AI-assisted, it stops proving their judgment. Verification becomes the hard part of the hire.
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The first roles a GCC should stop hiring, and the one it should over-hire
Which GCC seats are shrinking in headcount, which single capability to over-invest in now, and the re-org sequencing.
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Hire for the org chart AI is drawing
Most senior reqs describe a role that’s already changing shape. Sachith Rai on what the market gets wrong about future-proofing a leadership bench.
4 min readRead
The skills index: what GCCs actually paid for AI talent this quarter
Band-by-band movement across IT and AI & Data roles, drawn from placements closed in Q1.
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AI changes the tasks first, the titles last
The role looks the same on the org chart. The work inside it doesn’t. Reading that gap early is the whole game.
7 min readRead
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The question we get asked
Which roles is AI actually creating inside GCCs?
AI is less about eliminating GCC roles than re-shaping them — the clearest new demand is at the senior end, where functions move from doing the work to governing it. Think model-risk owners in BFSI, AI-assurance leads in pharma, and the judgment seats that decide where a tool is trusted and where it isn’t.
The headline roles — prompt engineer, GenAI developer — are real but a small share of the shift. The bigger, quieter change is task composition inside existing seats: the work moves faster than the title, and the org chart lags the real change by quarters.
The Recruise Read The winning hiring plans read the task shift early and hire for judgment — knowing where to apply a commodity skill — rather than for the tool itself. That’s a different, scarcer profile, and it’s upstream of the JD.
The roles AI is quietly creating inside GCCs
Frequently asked
The AI & hiring questions.
What’s actually changing in how GCC work gets done — and what it means for the next req you write.
Is AI reducing GCC headcount?
Not in the way the headlines suggest. In the mandates we run, AI compresses some task volume but raises the seniority bar — the pyramid flattens rather than shrinks, and the roles that remain matter more. The net effect is fewer, more senior, harder-to-fill seats.
What new roles is AI creating inside GCCs?
The most consistent demand is for governance and assurance seats: model-risk owners in BFSI, AI-assurance leads in regulated pharma workflows, and senior roles that decide where a tool is trusted. These sit between the model and the regulator, and they are hard to fill.
How should we hire for AI-affected roles?
Assess for judgment, not tool familiarity. When the skill is commodity, the differentiator is knowing where to apply it — and where not to. That is upstream of the job description and rarely shows on a CV, so the interview design matters more than the keyword match.
The Mandate Desk
One hiring pattern worth knowing, every ten days.
Five minutes, every ten days. Our read on the senior GCC talent market — including how AI is re-shaping the roles you’re hiring for. One signal, the read behind it, one thing worth doing.
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