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Vice President Growth & Customer Success

Bangalore, Karnataka, India Full-time Technology & Engineering VP & above

About the job

Senior Vice President – Growth & Customer Success

Department: Growth & Business Development

Location: Bengaluru

Reporting To: Board of Directors

Employment Type: Full Time

Position Summary

The Senior Vice President – Growth & Customer Success will lead commercial growth by acquiring new customers, expanding strategic accounts and strengthening long-term customer relationships. The role is responsible for building a scalable Growth & Business Development function that supports the company's long-term vision.

Key Responsibilities

  • Develop and execute the company's growth strategy.
  • Acquire new customers across Engineering Workforce Solutions and Technology Services.
  • Expand business with existing customers.
  • Build strategic customer relationships.
  • Lead commercial negotiations and major proposals.
  • Improve sales forecasting and pipeline management.
  • Strengthen customer retention and satisfaction.
  • Build and lead the Growth & Business Development team.
  • Collaborate with business unit leaders to achieve growth objectives.
  • Report commercial performance to the Board.

Experience & Qualifications

Experience

  • 15–20 years of professional experience.
  • Minimum 7 years in senior commercial leadership.
  • Experience in IT services for Industrial Engineering and Products/ Heavy Engineering/Manufacturing.
  • Demonstrated success in business development and customer relationship management.
  • Experience working with international customers is preferred.

Education

  • Bachelor’s degree in engineering, preferably Mechanical Engineering.
  • MBA preferred but not mandatory.

Skills & Competencies

  • Strategic Business Development
  • Enterprise B2B Sales
  • Consultative Selling
  • Customer Success
  • Key Account Management
  • Revenue Growth
  • Sales Strategy
  • CRM & Pipeline Management
  • Commercial Negotiation
  • Leadership & Team Development
  • Executive Communication

Preferred Domain

  • Industrial Engineering
  • Industrial products
  • Heavy Engineering
  • Manufacturing

Requirements added by the job poster

  • 8+ years of IT Services and IT Consulting experience
  • 5+ years of Outsourcing and Offshoring Consulting experience
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