QA Engineering Manager
Job Title: QA Engineering Manager
Location: Bengaluru, Karnataka, India
Seniority Level: Manager
Experience: 14+ years
Overview
The QA Engineering Manager is responsible for the productivity and delivery of web-based development programs for assigned products. They hire, develop, and coach associates on an ongoing basis. The Manager serves as the technical leader across multiple significant modules or products and is recognized as a technology and solution visionary within the organization.
Key Responsibilities
Strategize and set business operational objectives, business requirements, product roadmaps, and related technical specifications.
Oversee the completion of department goals, strategies, and budgets.
Routinely review reporting on operational metrics and status, making plan changes as needed based on metrics.
Set the strategic direction for QA across departments or regions.
Lead senior QA teams across engineering, DevOps, and product functions.
Identify the need for and drive changes in engineering processes.
Oversee budgets and accountability for assigned Engineering teams.
Document performance, obtain input from relevant resources, and take corrective action when needed.
Understand and apply broader industry knowledge to assigned products.
Drive improvements in internal processes and monitor their effectiveness.
Establish scalable test automation and performance testing systems.
Partner with technology leadership on release and platform quality.
Ensure adherence to regulatory and compliance frameworks.
Represent quality standards at executive or board level.
Hire, mentor, and develop senior QA talent.
Build a culture of quality and test-first thinking across the organization.
Maintain a high-functioning and accountable engineering team.
Required Qualifications
Bachelor's degree in Computer Information Systems or Computer Science, or an equivalent combination of experience and education.
14+ years of experience in QA, software engineering, or test automation.
Mandatory experience building and scaling QA functions in healthcare organizations.
Strong leadership and operational skills.
Experience managing cross-functional or multi-site QA teams.
Ability to define and evolve QA practices, tooling, and frameworks.
Experience in performance management, hiring, and organizational growth.
Deep understanding of test automation, CI/CD, and quality metrics.
Experience with compliance, risk, or security testing protocols.
Strong software development skills, including automation and tooling related to systems under test.
Understanding of general programming standards, operating systems, workflow cycles, development life cycles, and terminology.
General understanding of business operations, business terminology, and business communications.
Ability to apply Artificial Intelligence (AI) to accelerate product delivery while increasing quality.
Preferred Qualifications
Experience encompassing one or more engineering, technology, and product domains.
Extensive business acumen, technical knowledge, and industry experience.
Leadership & Management Skills
Strong leadership skills, including coaching, team-building, and conflict resolution.
Organizational and strategic management skills, including budget and business planning and forecasting.
Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
Advanced communication skills across diverse audiences, including written, verbal, and presentation skills.
Mastery of English and the local language.
Advanced multitasking and prioritization skills.
Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.
Good understanding of company policies and processes.
Impact / Scope
Collaborates across functions to deliver multidisciplinary engineering solutions.
Typically interacts with high-level Individual Contributors, Managers, Directors, VPs, and SVPs, as well as internal and external suppliers, partners, and customers.
Drives large and complex cross-organizational business initiatives.