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Head of Systems

Mumbai Full-time Technology & Engineering Manager

Head of Systems

Location: Mumbai / Kolkata (with periodic travel across properties)
Reporting To: Managing Director / CEO
Function: Technology, Data & Systems

Role Purpose

Own the technology and data ecosystem for the group by building and managing the application layer above the PMS. Drive the technology roadmap, create a reliable data foundation, and enable data-driven decision-making across all properties.

Key Responsibilities

Technology & Application Ownership

  • Own and manage the application ecosystem, including Hotel CRM, MICE CRM, pricing calculators, incentive engines, and reporting platforms.

  • Define the technology roadmap and lead build-vs-buy decisions.

  • Oversee integrations with PMS and other business systems.

Data & Analytics

  • Build a unified data architecture and establish a single source of truth across properties.

  • Develop and maintain dashboards, reporting systems, and data pipelines to convert property data into actionable insights.

  • Ensure data accuracy, accessibility, and reliability for business decision-making.

Delivery & Stakeholder Management

  • Manage technology vendors, internal teams, and contract developers.

  • Drive successful delivery and adoption of technology solutions across properties.

  • Translate business requirements into scalable technology solutions.

Governance & Security

  • Establish standards for data security, access control, and system reliability across the group.

  • Ensure technology platforms are scalable, secure, and operationally effective.

Qualifications & Experience

  • 4–8 years of experience in technology delivery, data engineering, product, or digital transformation roles.

  • Strong understanding of modern technology stacks (SQL, React/JavaScript, cloud data tools) or proven experience leading teams that build such systems.

  • Experience integrating enterprise systems such as PMS, ERP, CRM, or similar platforms.

  • Demonstrated track record of building and implementing systems that deliver measurable business impact.

Ideal Candidate Profile

  • Builder-operator mindset with the ability to design architecture and stay close to execution.

  • Strong business acumen with the ability to translate business needs into technology solutions.

  • Experience managing cross-functional teams and technology partners.

  • High ownership, problem-solving ability, and bias toward action.

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