ESM Product Owner

•        Experience in Enterprise Service Management practice in a GBS set-up or expertise in deployment of the IT Service Management framework

•        Prior Shared Services/GBS experience, working in a complex and matrix organization, driving transformational efforts

•        Experience with service management platforms within GBS organizations including design, configuration, development and implementation (ServiceNow, Monday.com)

•        Strong marketing, insights, analytical and technical acumen (IT/digital savy)

•        10+ years of experience in program&project and/or product management

•        Understanding of business processes related to Consumer, Marketing & Engagement is preferred

•        Exceptional communication skills

•        Proficiency in English language

•        Ability to build relationships in a virtual environment, work collaboratively and proactively with multi-functional teams