Application Support Engineer

Responsibilities
 Monitor, classify, triage, and resolve incoming help desk tickets both independently and in
collaboration with fellow team members
 Escalate tickets to, and collaborate with, Tier 3 support, infrastructure teams, or development
teams as needed
 Build in-depth support knowledge of full suite of supported applications
 Develop/maintain a catalog of support documentation and contribute to team knowledge share
meetings
 Assist with regularly scheduled maintenance activities and special projects
 Build comprehension in network, virtualization, Active Directory, server, and other
infrastructure topics as related to application support
 Develop and utilize your knowledge of T-SQL, PowerShell, JavaScript, etc. to troubleshoot
existing issues and create custom solutions to unique challenges
Minimum Education Requirements:
 Bachelor’s degree required or equivalent experience
Desired Qualifications:
 2+ years supporting eDiscovery applications, or 3-5 years of general IT Support/Application
Support experience
 Intermediate-level knowledge of Relativity (RCA, other Relativity certifications a plus!)
 Strong analytical and problem-solving skills
 Strong written and verbal communication skills
 Ability to explain complex concepts in a clear and concise manner
 Quick to learn new applications and ability to thrive in a dynamic environment.
 Knowledge of general relational databases, networking, and file-system concepts
 Familiarity with MS SQL Server and basic T-SQL commands
 Familiarity with command-line Linux a plus
 Familiarity with IIS, PowerShell, JavaScript a plus.